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Frequently Asked Questions
Free Shipping Promotion
110% Best Price Guarantee
Contact Us
Ordering / Shopping
Shipping
International Shipping
Exchange and Returns
Security and Privacy Policy
Star-Wars-Costume.com is proud to announce free UPS Ground shipping for all orders $99.99 or higher. Please enter the coupon code FREE100 at checkout to receive free UPS Ground shipping. We also guarantee the delivery of your order. Your order is guaranteed to be delivered within 1-5 business days or you can return the order for a full refund and we will cover the return shipping costs. Please note that your order must be shipped within the continental United States to qualify for the free shipping promotion and delivery guarantee.
Free Shipping Procedure:
- Add items to your cart valued at $99.99 or higher
- Enter the coupon code FREE100 at checkout for free UPS Ground shipping within the continental United States on all orders $99.99 or higher.
Star-Wars-Costume.com is committed to offering you the largest selection of Star-Wars-Costume.com at the best prices on the internet. If you find one of our products on another website at a lower price within 14 days of your purchase from Star-Wars-Costume.com, we’ll refund you 110% of the difference.
Please place your order and then reply to the order confirmation email or CLICK HERE to email us with the following:
- Your Star-Wars-Costume.com order number.
- The website address of the site where you found the lower price.
- The total price to purchase the product, including shipping charges and taxes.
- The item name and number at the competitor’s website.
- Our customer service team will verify the lower price and if applicable refund 110% of the difference to the original form of payment.
110% Best Price Guarantee Restrictions:
- You have 14 days from the purchase date to reply back with a lower price.
- The product must be an exact match to the one we carry and be in-stock and available for purchase at the other website.
- The shipping and handling charges and sales tax will be included in determining the price difference.
- In store pickup discounts will not be included when determining price differences.
- Promotional codes or other discounts from the other website will not be included in determining the price difference.
- The product must be new and in its original packaging.
- The item cannot be an auction site.
- The price match guarantee does not apply to group sales.
- The price match guarantee does not apply to clearance items.
Customer Service: CustomerService@Star-Wars-Costume.com
Returns: Returns@Star-Wars-Costume.com
Toll Free 800 Number: 1-877-800-6897
Mailing Address:
Star-Wars-Costume.com
12001 Riverwood Drive Burnsville, MN 55337
How do I determine the correct size to order?
We offer a sizing chart on every product page which is customized for that particular item. If you are not sure which size to purchase we recommend ordering the larger size and adjust the costume if needed to make it fit. Costumes tend to run small and most costumes are unable to be adjusted when they are too small. The measurements on the size charts are for the person wearing the costume, these are NOT the measurements of the costume itself. Please CLICK HERE for a general size chart.
What do I do if there is a problem with my order?
Please contact us at 877-800-6897 or you can email us at CustomerService@Star-Wars-Costume.com.
How do I know if an item is in stock?
We use real-time inventory which means if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All of our orders ship the same business day as long as the order is shipped by 1 PM central time.
If an item is out of stock, am I allowed to purchase this item by placing a back order?
You may sign up on the individual item page to be notified as soon as the item is back in stock. We will then send you an email as soon as the item is back in stock. We do not currently accept orders for items that are out of stock.
How do I know if my order has been confirmed and received?
As soon as your order is placed you will receive a confirmation email immediately. We will send you a second email with a tracking number once your order has been shipped. You may contact us at CustomerService@Star-Wars-Costume.com or you can call us at 877-800-6897 to check to see if we received your order.
Can I buy from Star-Wars-Costume.com by phone or an alternative method?
Our website is safe and secure. We have partnered with Yahoo! to provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information and our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. Our website is also tested daily by McAfee to ensure our website is safe, secure and protected from hackers.
However, feel free to place an order by the following other methods:
PHONE ORDERS: You may place your order over the phone by calling us at 877-800-6897.
FAX ORDERS: You may fax your order to 763-592-8273. Please remember to include your contact information, email address, shipping method, credit card information, shipping information, item numbers, sizes and quantities that you wish to order.
How do I cancel or make changes to my order?
Please email us at CustomerService@Star-Wars-Costume.com or you can call us at 877-800-6897 to make a change to your order. Please note that our goal is to ship your order immediately and we have set up our system to automatically process your order as quickly as possible. We will make every attempt to cancel or change your order but will NOT guarantee that your change will be made. If an error is made and we are unable to stop your order, we need you to receive the order and return it for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been placed and sent to the warehouse for processing. We apologize for any inconvenience this may cause. Please CLICK HERE to view our full return policy.
How do I figure out the pricing and availability?
Our website displays the most current information available regarding pricing and availability of items. We use real-time inventory thus if you can add the item to your shopping cart then the item is in stock and ready to be shipped.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.
What taxes will I have to pay?
We only charge sales tax if your order is shipped to Minnesota.
If I place my order today, when will I receive it?
The time it takes for you to receive your order depends on where you live and what shipping method you select.
Please remember the following information regarding shipping time:
- The day of your order does not count as a shipping day.
- All orders ship the SAME business day as long as the order is placed by 1pm CST.
- Our shipping carriers do not count Saturday or Sunday as delivery days.
- Our shipping carriers do not deliver on Saturday or Sunday.
Shipping Method Day You Will Receive Your Order
Ground Guaranteed within 3-5 Business Days**
3 Day Select Guaranteed in 3 Business Days**
2nd Day Air Guaranteed in 2 Business Days**
Overnight Guaranteed in 1 Business Day**
Shipping Example: If you place an order on Friday by 1 pm CST via 2nd Day Air your order will ship on Friday and you will receive your order on Tuesday.
If you still have questions please email us at CustomerService@Star-Wars-Costume.com or you can call us at 877-800-6897.
International customers, please CLICK HERE for further information regarding International shipping time.
How are shipping charges determined?
Shipping charges are determined by the weight of items you order, the shipping method you select and your location. Heavily populated cities have a lower shipping charge due to the number of shipments that are delivered to that area on a daily basis. In order to receive estimated shipping charges please add the items to your cart and go to the bottom of the checkout page enter your zip code and hit apply.
International customers, please CLICK HERE for further information regarding International shipping costs.
When will I receive my order?
We use real-time inventory which means that if you can add the item to your shopping cart then the item is in stock and ready to be shipped. All orders placed by 1 PM central time ship the same business day. We ship via UPS and offer UPS Ground, 3 Day Select, 2nd Day Air and Overnight shipping options so that you can have your order when you want it. The time it takes for you to receive your order depends on where you live and what shipping method you select.
Please remember the following information regarding shipping time:
- Please note that the day of your order does not count as a shipping day.
- All orders ship the SAME business day as long as the order is placed by 1PM Central Time.
- Our shipping carriers do not count Saturday or Sunday as delivery days.
For example, an order placed on Thursday by 1pm Central Time using 2nd Day Air would ship on Thursday and the order would be delivered on Monday.
Shipping Method Day You Will Receive Your Order
Ground Guaranteed within 3-5 Business Days
3 Day Select Guaranteed in 3 Business Days
2nd Day Air Guaranteed in 2 Business Days
Overnight Guaranteed in 1 Business Day
International Customers please CLICK HERE for more information.
If you do not see an answer to a question that you have please email us at CustomerService@Star-Wars-Costume.com or you can call us at 877-800-6897.
We ship internationally to over 200 countries. Please CLICK HERE for more information regarding international shipments
Please CLICK HERE to view our full exchange and return policy.
Is my information safe and secure?
We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and secure. We have partnered with Yahoo! to provide you with the most advanced and secure shopping experience possible which includes Secure Socket Layer (SSL) 128-bit encryption for transmitting your payment information. Our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard. Our website is also tested daily by McAfee to ensure our website is safe, secure and protected from hackers. We do not sell any of your information to any third parties.
What is Star-Wars-Costume.com's privacy policy?
Please CLICK HERE to view our full privacy policy.
